Lake Pullover

To ensure that you are satisfied with your purchase, you may exchange your item(s) for store credit. To exchange an item, the following conditions must be met:

• Exchanges must be made within 10 business days of delivery. To start an exchange, please reach out to hello@krostnewyork.com and provide your order number. The return items must be in new condition. Customers will not be refunded for initial shipping costs.

• Once items are received, a gift code will be given to redeem store credit for returned items. We are not responsible for risk of loss or damage during exchange shipment.

• All sale orders are final and cannot be exchanged.

• All international orders are final sale and cannot be exchanged. Customers are responsible for duties and taxes on international orders.

For questions about product availability and re-stock, please email community@krostnewyork.com.

When will my order ship?
All orders are fulfilled within 1-2 business days from the checkout date. We operate daily from Monday through Friday, not including U.S. federal holidays. All orders received on those days will be processed the following business day. Please allow additional processing time for orders placed during large promotions and holidays.

We will send you a confirmation email immediately after you place an order. If the email does not initially appear in your inbox, kindly check your spam folder. If within 1 hour you are still unable to locate your confirmation email, please contact our customer care team at hello@krostnewyork.com to ensure your order has been received.

What shipping couriers do you use?
All our domestic orders are shipped via USPS. International orders are shipped via DHL Express. Some specifics about your shipping options:

• USPS Priority Mail Shipping: your order will be delivered within 2-3 business days, once your order is processed.

A signature will not be required at the time of delivery and may be left at the delivery address if no one is available to accept the shipment.

Do you ship internationally?
Yes, we ship internationally. Any duties that your country places on goods shipped from the U.S. are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.

How much does shipping cost?
Domestically we ship via USPS Priority shipping. Shipping is calculated by weight and final destination. We offer free shipping on all orders over $150.

Carbon-free shipping options
We partnered with EcoCart to empower the KROST community to make orders 100% carbon neutral. Just click the EcoCart option at checkout and you can join the fight against climate change with every purchase.

Please refer to our size guide for all sizing information.

Although we place a huge emphasis on our mission, we never compromise on the quality of our clothes. From french terry & fleece to jersey cotton & polyester, all items are crafted with premium quality fabrics and materials.

For more information about specific product features, reach out to community@krostnewyork.com.

Please follow these guidelines for permanent quality control.

• Machine wash cold
• With like colors
• Delicate cycle
• Non-chlorine water
• Do not bleach
• Do not tumble dry
• Do not iron

Non-profit partnerships are specific to each collection. Some of our previous partnerships include Food Bank for NYC, Eden Reforestation Projects, March for Our Lives, New York Restoration Projects, One Warm Coat, and No Kid Hungry. Check out KROST Community for more information about our partnerships and community.

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