When will my order ship?
All orders are fulfilled within 1-2 business days from the checkout date. We operate daily from Monday through Friday, not including U.S. federal holidays. All orders received on those days will be processed the following business day. Please allow additional processing time for orders placed during large promotions and holidays.
We will send you a confirmation email immediately after you place an order. If the email does not initially appear in your inbox, kindly check your spam folder. If within 1 hour you are still unable to locate your confirmation email, please contact our customer care team at firstname.lastname@example.org to ensure your order has been received.
What shipping couriers do you use?
All our domestic orders are shipped via USPS. International orders are shipped via DHL Express. Some specifics about your shipping options:
• USPS Priority Mail Shipping: your order will be delivered within 2-3 business days, once your order is processed.
A signature will not be required at the time of delivery and may be left at the delivery address if no one is available to accept the shipment.
Do you ship internationally?
Yes, we ship internationally. Any duties that your country places on goods shipped from the U.S. are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.
How much does shipping cost?
Domestically we ship via USPS Priority shipping. Shipping is calculated by weight and final destination. We offer free shipping on all orders over $150.
Carbon-free shipping options
We partnered with EcoCart to empower the KROST community to make orders 100% carbon neutral. Just click the EcoCart option at checkout and you can join the fight against climate change with every purchase.