Orders

Orders

When will my order ship?

All orders are fulfilled within 1-2 business days from the check out date. We operate daily from Monday through Friday, not including United States federal holidays. All orders received on those days will be processed the following business day. Please allow additional processing time for orders placed during large promotions and holidays.

We will send you a confirmation email immediately after you place an order. If the email does not initially appear in your inbox, kindly check your spam folder. If within 1 hour you are still unable to locate your confirmation email, please contact our customer care team at hello@krostnewyork.com to ensure your order has been received.

What shipping couriers do you use?

All our domestic orders are shipped via USPS. International orders are shipped via DHL Express. Some specifics about your shipping options:

- USPS Priority Mail Shipping: your order will be delivered within 2-3 business days, once your order is processed.
A signature will not be required at the time of delivery and may be left at the delivery address if no one is available to accept the shipment.

Do you ship internationally?

Yes, we ship internationally. Any duties that your country places on goods shipped from the US are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.

Return Window

  • Starting December 1st, 2025: You’ve got 14 days from when your order was delivered to start a return.

How Returns Work

  • We'll automatically generate a prepaid shipping label for you. In addition to a packing slip with a scannable barcode to make things easier.
  • All returns must be in unworn condition and with the original tags to be accepted. 

Refunds

  • If you prefer a refund to your original payment method, there’s a $9.95 handling fee deducted from the total.

Exchanges

  • Need a different size? No problem. You can swap your item for another size without any extra fees.
  • Instant Exchanges: If you want your new size sent out right away, we can authorize your card. You’ll only be charged if the return isn’t shipped back in time.

Store Credit

  • You can also opt for store credit within 30 days of purchase (no fees apply), which comes as a Shopify gift card.

Bonus Credit

  • If you choose store credit, we might throw in a little extra bonus credit as a thank you.

Please ship to:
KROST RECEIVING
612 Corporate Way, Unit 2
Valley Cottage, NY 10989

 

To contact KROST, please send an email to: hello@krostnewyork.com