Supporting our community; A portion of proceeds will be donated to the NYC Food Bank to help provide meals to friends disrupted by Coronavirus.

Ordering & Payment

It is important for us to ensure that your shopping experience at KROST is enjoyable. Below we’ve listen additional information you may find useful:

Product Questions

Should you have any additional questions about a product (size, fit, or care), email us at hello@krostnewyork.com .

Product Availability

We do our best to guarantee that our site accurately reflects the products we have available. Please understand that occasionally updates may be delayed due to a promotion or limited availability.

Ordering

All orders are fulfilled within 1-2 business days from the check out date. We operate daily from Monday through Friday, not including United States federal holidays. All orders received on those days will be processed the following business day. Please allow additional processing time for orders placed during large promotions and holidays.


We will send you a confirmation email immediately after you place an order. If the email does not initially appear in your inbox, kindly check your spam folder. If within 1 hour you are still unable to locate your confirmation email, please contact our customer service team to ensure your order has been received.

Payments

We accept the following payment methods:

Visa
MasterCard
American Express
Discover
- Amex
- G Pay
- Apple Pay
- Paypal

Your card will be charged once your order is placed.

Discounts & Coupon Codes

Discounts and coupon codes can be applied at checkout. Only one coupon code can be applied per order.