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FREE SHIPPING OVER $150
SUMMER 2024 AVAILABLE NOW

FAQs

Do you ship internationally? 

Yes, we ship internationally. Any duties that your country places on goods shipped from the U.S. are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.

How much does shipping cost?

Shipping is calculated by weight and final destination. We offer free shipping on all orders over $150.

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to us at hello@krostnewyork.com. Our customer service team will be happy to assist you.

Size & Fit

At KROST, we understand that finding the right size and fit can be a challenge. That’s why we’ve created detailed size charts and fit guides to help you find the perfect fit for your body type.To find your ideal size and fit, we recommend the following steps:

  1. Measure yourself: Using a soft measuring tape, measure your bust, waist, and hips.
  2. Consult our size charts: Our size charts list the corresponding measurements for each size, making it easy to find the right size for you.

If you’re still unsure about your size, or if you have any questions, our customer service team is always here to help. Simply reach out to us at hello@krostnewyork.com, and we’ll be happy to assist you.

Care Instructions 

At KROST, we want your clothing to look its best for as long as possible. To keep your clothes looking their best, we recommend the following care instructions:

  1. Read the label: Each item of clothing will have specific care instructions listed on the label, so be sure to read these before washing.
  2. Wash in cold water: Unless otherwise indicated, most of our clothing can be washed in cold water to help preserve the color and prevent shrinkage.
  3. Avoid bleach: Bleach can cause discoloration and damage to the fabric, so avoid using it unless specified on the care label.
  4. Hang or lay flat to dry: Avoid putting your clothes in the dryer, as the heat can cause shrinkage and damage to the fabric. Instead, hang or lay your clothes flat to dry.
  5. Iron as needed: If your clothes are wrinkled, you can iron them on a low heat setting, taking care to avoid any embellishments or decorations.

If you have any questions about the care of a specific item, please reach out to us at hello@krostnewyork.com. 

Who Am I Supporting With My Purchase?

At KROST, we believe that your purchase should have a positive impact on the world. That's why we're proud to say that with every purchase, you're supporting a number of initiatives that make a difference.

Non-profit partnerships are specific to each collection and product. Some of our previous partnerships include Food Bank for NYC, Eden Reforestation Projects, March for Our Lives, New York Restoration Projects, One Warm Coat, No Kid Hungry, Good Sports & The Special Children’s Center.  

With every purchase from KROST, you can feel good knowing that you're supporting a cause that is dedicated to making a positive difference in the world. For additional questions about your impact, reach out to hello@krostnewyork.com.

How can I get early access? 

For exclusive updates on releases, promotions, collaborations & early access for upcoming collections, sign up for the KROST newsletter located in the footer.  

Product Stock Inquiries

For questions about product availability and re-stock, please contact hello@krostnewyork.com.

Any additional information regarding Return/Exchange & Shipping & Delivery Policies can be found in our Shipping & Returns section in the footer.